Privacy Policy

Effective Date: September 1, 2025

Crown & Co Extensions (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

When you interact with our site, we may collect the following types of information:

Account & Access Requests: Name, email, phone number, and other details you provide when requesting access to our site. These requests are stored securely for up to 365 days.
Purchases & Orders: Name, billing and shipping addresses, phone number, email address, and payment details (processed securely through trusted payment processors; we do not store credit card information).
Communications: Information you provide when contacting us by email, through forms, or via customer support.
Cookies & Analytics: Information about how you use our site, such as pages visited, time on site, and interactions, collected through cookies, Google Analytics, and Meta Pixel.

2. How We Use Your Information

We use the information we collect for:

Processing and fulfilling orders
Reviewing and approving account access requests
Sending order confirmations, updates, and support messages
Delivering email marketing and promotional campaigns (with your consent)
Improving site functionality and user experience through analytics
Meeting legal, regulatory, and compliance requirements

3. Sharing of Information

We do not sell or trade your personal information.
We only share information with trusted third-party service providers when necessary to operate our business, including:

Payment processors (for secure transactions)
Shipping providers (for order delivery)
Email and marketing platforms (for communications)
Analytics providers (for website performance insights)

Each of these providers is required to protect your data in accordance with applicable laws.

4. Cookies & Tracking

We use cookies and similar technologies to:

Recognize your browser and preferences
Analyze site traffic and performance
Deliver relevant advertisements and measure their effectiveness

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

5. Data Retention

Account Requests: Stored for 365 days.
Order Information: Retained for as long as required for accounting, legal, and tax purposes.
Marketing Data: Retained until you unsubscribe or request deletion.

6. Your Rights

Depending on your location, you may have rights under privacy laws (such as GDPR or CCPA), including:

Accessing the personal data we hold about you
Requesting correction of inaccurate information
Requesting deletion of your personal data (subject to legal requirements)
Opting out of marketing emails (via unsubscribe link in each email)

To exercise these rights, contact us at info@crowncoextensions.com

7. Data Security

We implement technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we take security seriously, no method of transmission over the internet is 100% secure.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Crown & Co Extensions
info@crowncoextensions.com